Incidents reported on status page for TrueVault https://www.truevaultstatus.com/ https://d1lppblt9t2x15.cloudfront.net/logos/5c62b87e59fab8d1d36335ec47a3ea63.svg https://www.truevaultstatus.com/ en https://www.truevaultstatus.com/ Sat, 28 Jun 2025 02:20:36 +0000 https://www.truevaultstatus.com/#551a90e64bd58d6bb97bd925a266e5083fec93ec07e3887a4fcfb849d3e22b19 v2/vaults/{vault_id}/documents/{document_id} recovered https://www.truevaultstatus.com/ Sat, 28 Jun 2025 02:20:04 +0000 https://www.truevaultstatus.com/#551a90e64bd58d6bb97bd925a266e5083fec93ec07e3887a4fcfb849d3e22b19 v2/vaults/{vault_id}/documents/{document_id} went down https://www.truevaultstatus.com/incident/417714 Thu, 22 Aug 2024 19:50:00 -0000 https://www.truevaultstatus.com/incident/417714#51a66ce071101366445851b928df804acede853d8c1f9d6c2a36d2c5231066d5 We have identified the issue and it is now resolved. All TrueVault Safe APIs are now operational. https://www.truevaultstatus.com/incident/417714 Thu, 22 Aug 2024 19:50:00 -0000 https://www.truevaultstatus.com/incident/417714#51a66ce071101366445851b928df804acede853d8c1f9d6c2a36d2c5231066d5 We have identified the issue and it is now resolved. All TrueVault Safe APIs are now operational. https://www.truevaultstatus.com/incident/417714 Thu, 22 Aug 2024 19:50:00 -0000 https://www.truevaultstatus.com/incident/417714#51a66ce071101366445851b928df804acede853d8c1f9d6c2a36d2c5231066d5 We have identified the issue and it is now resolved. All TrueVault Safe APIs are now operational. https://www.truevaultstatus.com/incident/417714 Thu, 22 Aug 2024 19:50:00 -0000 https://www.truevaultstatus.com/incident/417714#51a66ce071101366445851b928df804acede853d8c1f9d6c2a36d2c5231066d5 We have identified the issue and it is now resolved. All TrueVault Safe APIs are now operational. https://www.truevaultstatus.com/incident/417714 Thu, 22 Aug 2024 19:50:00 -0000 https://www.truevaultstatus.com/incident/417714#51a66ce071101366445851b928df804acede853d8c1f9d6c2a36d2c5231066d5 We have identified the issue and it is now resolved. All TrueVault Safe APIs are now operational. https://www.truevaultstatus.com/incident/417714 Thu, 22 Aug 2024 19:50:00 -0000 https://www.truevaultstatus.com/incident/417714#51a66ce071101366445851b928df804acede853d8c1f9d6c2a36d2c5231066d5 We have identified the issue and it is now resolved. All TrueVault Safe APIs are now operational. https://www.truevaultstatus.com/incident/417714 Thu, 22 Aug 2024 17:08:00 -0000 https://www.truevaultstatus.com/incident/417714#175c2ec49000c2a65f6fe699b3c84483af80548aa0f05c34b8045fe7339f64a0 We are seeing intermittent 500 errors with the TrueVault APIs which we are investigating. We will post a status updates as we have them available. https://www.truevaultstatus.com/incident/417714 Thu, 22 Aug 2024 17:08:00 -0000 https://www.truevaultstatus.com/incident/417714#175c2ec49000c2a65f6fe699b3c84483af80548aa0f05c34b8045fe7339f64a0 We are seeing intermittent 500 errors with the TrueVault APIs which we are investigating. We will post a status updates as we have them available. https://www.truevaultstatus.com/incident/417714 Thu, 22 Aug 2024 17:08:00 -0000 https://www.truevaultstatus.com/incident/417714#175c2ec49000c2a65f6fe699b3c84483af80548aa0f05c34b8045fe7339f64a0 We are seeing intermittent 500 errors with the TrueVault APIs which we are investigating. We will post a status updates as we have them available. https://www.truevaultstatus.com/incident/417714 Thu, 22 Aug 2024 17:08:00 -0000 https://www.truevaultstatus.com/incident/417714#175c2ec49000c2a65f6fe699b3c84483af80548aa0f05c34b8045fe7339f64a0 We are seeing intermittent 500 errors with the TrueVault APIs which we are investigating. We will post a status updates as we have them available. https://www.truevaultstatus.com/incident/417714 Thu, 22 Aug 2024 17:08:00 -0000 https://www.truevaultstatus.com/incident/417714#175c2ec49000c2a65f6fe699b3c84483af80548aa0f05c34b8045fe7339f64a0 We are seeing intermittent 500 errors with the TrueVault APIs which we are investigating. We will post a status updates as we have them available. https://www.truevaultstatus.com/incident/417714 Thu, 22 Aug 2024 17:08:00 -0000 https://www.truevaultstatus.com/incident/417714#175c2ec49000c2a65f6fe699b3c84483af80548aa0f05c34b8045fe7339f64a0 We are seeing intermittent 500 errors with the TrueVault APIs which we are investigating. We will post a status updates as we have them available. https://www.truevaultstatus.com/incident/382894 Tue, 11 Jun 2024 21:30:00 -0000 https://www.truevaultstatus.com/incident/382894#d0a43447f02b1ea4e3b212829973421c0f1d9bee5c88b76a45152eb035f1c835 We have identified the issue causing the 500 errors on the API endpoint /v1/vaults/{id}/documents. The fix was completed at 2:30 PT. The issue was due to a connectivity problem with one of our clusters nodes which has now been resolved. https://www.truevaultstatus.com/incident/382894 Wed, 05 Jun 2024 22:00:00 -0000 https://www.truevaultstatus.com/incident/382894#57380bd7671c7cf9c9ef62497503eede5dd8941a7e8e6f5cbadfcfa8f87ad5d5 On June 5th at 3pm PT the API endpoint /v1/vaults/{id}/documents started to respond with a 500 error for roughly 1 in 6 requests. The team is looking into the issue and working to resolve it as soon as possible. https://www.truevaultstatus.com/incident/361847 Sun, 28 Apr 2024 09:30:00 -0000 https://www.truevaultstatus.com/incident/361847#c1c4f9426e76abde6356c39e5cfba0fd1f4410bff3b11dde84be4e38a4628c2b We have identified the issue and just fixed it in production and will continue to monitor our API's for errors. https://www.truevaultstatus.com/incident/361847 Sun, 28 Apr 2024 06:40:00 -0000 https://www.truevaultstatus.com/incident/361847#f74e523307ba5ac3fc59a9bbb33e8d372e306dcfb5929a1b68995909588ee0a0 An incident occurred where some api calls to the v1/users/ endpoint were returning 500 errors. We are investigating this issue. https://www.truevaultstatus.com/incident/361616 Sat, 27 Apr 2024 22:35:00 -0000 https://www.truevaultstatus.com/incident/361616#bbe723f54ab2ec993ff8cd9c8570acfd24ea02f9bebcc7a55ca2f431b39cb968 The API issue with 500 errors was resolved at 3:35pm PT today, we are now monitoring the situation. https://www.truevaultstatus.com/incident/361616 Sat, 27 Apr 2024 19:18:00 -0000 https://www.truevaultstatus.com/incident/361616#3db1466cccd0c2ced0f260bac823618d0191deb3ba0e3cbec116222a75ba26f3 The team is currently investigating an incident with TrueVault Safe which is causing 500 errors with our API. We will provide updates as soon as possible. https://www.truevaultstatus.com/incident/342147 Tue, 19 Mar 2024 07:20:00 +0000 https://www.truevaultstatus.com/incident/342147#3b960eb8df0b909c22ab560716a0d5ce6911801d96cb292960635538fc2cb6be Maintenance completed https://www.truevaultstatus.com/incident/342147 Tue, 19 Mar 2024 07:00:00 -0000 https://www.truevaultstatus.com/incident/342147#f3a9f7053c39825bb640f194915cf04565c2fdf7519da34ee24d2813d727731c We will be upgrading our database, we expect minimal downtime during this period. https://www.truevaultstatus.com/incident/326393 Tue, 13 Feb 2024 22:01:00 -0000 https://www.truevaultstatus.com/incident/326393#c985c5680702c606e416b0b64d975401c13b82a74b2724846f3e9d447df257cf TrueVault Safe API is presently not available.